BUDAPEST, Hungary — Hungary’s authorities has ordered an investigation of home low-cost provider Wizz Air over what it calls potential breaches of shopper safety legal guidelines, the second such investigation it has launched towards an airline since June.
The probe, ordered by Hungary’s Ministry of Justice comes after the ministry mentioned it obtained a rise in complaints towards the Budapest-based airline over its failure to supply info and help to clients whose flights are delayed or cancelled, in line with Hungary’s state information company MTI.
Different complaints included Wizz Air failing to supply lodging and rebooking for affected passengers, failure to answer shopper complaints inside 30 days and working a paid customer support line, which violates Hungarian legislation and shopper rights, the ministry mentioned in a press release.
It’s the second investigation towards an airline launched by Prime Minister Viktor Orban’s nationalist authorities since June, when it introduced it could impose windfall taxes on industries from banking to insurance coverage to airways which have loved “additional income” arising from hovering demand after the pandemic — a declare some firms have contested.
Earlier this month, Hungary accused price range provider Ryanair of shopper safety violations and fined it greater than three-quarters of one million euros after the corporate raised ticket costs to deal with the brand new tax, which Ryanair CEO Michael O’Leary has referred to as “freeway theft” and “idiotic.”
The federal government hopes to lift 815 billion forints ($2.1 billion) from the tax coverage to see the nation via a interval of hovering inflation and power costs, and price range shortfalls from pre-election handouts earlier this 12 months by which Orban gained a fourth consecutive time period.
Wizz Air did not instantly reply to requests for remark.
In a press release, the Ministry of Justice mentioned the goal of the process is to “detect, cease and sanction any potential unlawful habits, since all companies should adjust to the legislation.”