Samsung CEO apologises for Galaxy S22 app throttling controversy

Samsung’s chief government officer has apologized for the latest controversy round Galaxy S22 smartphone efficiency being restricted by a preinstalled app.

Throughout the South Korean tech big’s annual shareholders’ assembly on Wednesday, Samsung Gadget Expertise division CEO JH Han mentioned the corporate failed to understand buyer issues over the difficulty and bowed in apology.

Shopper complaints reached a boiling level earlier this month with allegations that the Recreation Optimisation Service (GOS) app on the Galaxy S22 sequence was throttling the efficiency of quite a few apps on the telephones.

In response, Samsung had claimed that GOS solely limits the efficiency of gaming apps and was put in for security, however issued a software program replace final week that gave clients an choice to prioritise efficiency.

Regardless of the software program replace, there have been calls by customers that they need to have the selection to take away the app altogether.

South Korea’s Honest Commerce Fee has launched an investigation on the difficulty to research whether or not Samsung violated truthful labeling and commercial legal guidelines by over-promising the capabilities of Galaxy S22 smartphones.

Throughout the shareholders’ assembly, the Samsung CEO defended the GOS app, saying it was designed to optimise the efficiency of smartphones.

The app solely limits the efficiency of CPU and GPU on the telephones to the extent that they do not have an effect on the efficiency of gaming apps, Han mentioned.

However the firm rolled out its latest software program to replicate the purchasers calls for for improved efficiency, the CEO mentioned, promising that such points will not occur once more.

Han additionally denied allegations that the GOS problem was attributable to the corporate’s extreme value discount efforts, saying that Samsung does not hand over on high quality to chop prices. Some unverified claims by customers alleged that the South Korean tech big saved in value by not utilizing {hardware} that may dissipate the warmth from the Galaxy S22 sequence, opting to rely solely on the GOS app.