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RBI issues guidelines for banks to set up 24X7 digital banking units

by zee business
April 13, 2022
in Finance
Reading Time: 4 mins read
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The Reserve Financial institution of India on Thursday stated current banks can open digital banking items to supply services in each self-served and assisted mode round the clock.

Within the Union Price range, the federal government introduced the organising of a minimum of 75 such items in 75 districts to commemorate 75 years of the nation’s independence as ‘Azadi ka Amrit Mahotsav’.

Based on the rules on the institution of Digital Banking Models (DBUs), the services to be supplied at a DBU embrace, opening of accounts, money withdrawal and deposit, KYC updation, loans and grievance registrations.

“Digital banking services would usually imply these monetary merchandise/providers whose designs and fulfilments have almost end-to-end digital life cycle with the preliminary buyer acquisition/product supply essentially happening digitally by self-service or assisted self-service,” it stated.

A DBU is a specialised fastened level enterprise unit/hub housing sure minimal infrastructure for delivering digital banking services to make sure handy and cost-effective banking for purchasers.

Scheduled business banks having expertise in digital banking are allowed to open DBUs in Tier 1 to Tier 6 centres with out having the necessity to take permission from the RBI, the rules stated.

Every DBU shall be housed distinctly with separate entry and exit provisions. These items can be separate from current banking retailers with codecs and designs most acceptable for digital banking customers, the rules stated. 

 





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