Kevin Durant #35 of the Phoenix Suns appears to be like on in the course of the second half towards the Houston Rockets at PHX Area on March 30, 2025 in Phoenix, Arizona.
Chris Coduto | Getty Pictures
NBA star Kevin Durant has regained entry to his bevy of bitcoins, years after getting locked out of his Coinbase account.
“We acquired this mounted. Account restoration full,” Coinbase CEO Brian Armstrong stated Friday in a social media submit, replying to a tweet about Durant being locked out of his account on the cryptocurrency alternate.
The message comes just some days after Durant and his agent Wealthy Kleiman joked in regards to the predicament at CNBC’s Sport Plan convention in Los Angeles.
“It is only a course of we’ve not been ready to determine,” Kleiman stated Tuesday, referencing Coinbase’s account retrieval protocol. “However, bitcoin retains going up … so, I imply, it is solely benefited us.”
Durant bought bitcoins on Coinbase in 2016, shortly after listening to in regards to the token a number of instances throughout a dinner together with his then-Golden State Warriors teammates.
Bitcoin was buying and selling at between roughly $360 and $1,000 in 2016, CoinGecko’s knowledge exhibits. Now, the digital asset is buying and selling at round $116,000, in accordance with the identical crypto knowledge supplier.
Bitcoin since 2016
Durant and his agent, who’re buyers in Coinbase World and promote the enterprise on their sports activities and leisure web site Boardroom, didn’t disclose the scale of the basketball participant’s bitcoin holdings on the buying and selling platform.
The case has sparked a wider dialogue about Coinbase’s buyer providers, with a number of customers recounting on social media their difficulties receiving help from the corporate to regain entry to their accounts and troubleshoot different points.
Their complaints type the most recent requires Coinbase to overtake its help providers. In Might, Coinbase revealed that cybercriminals had bribed a number of of its abroad buyer help brokers to leak clients’ private knowledge. In 2021, Coinbase purchasers expressed their frustrations over the corporate’s new stay cellphone help line, with one dissatisfied person telling CNBC on the time that the service was “a joke.”
On Friday, Armstrong addressed customers’ newest issues over the standard of the agency’s help providers.
“We’re placing an enormous concentrate on getting higher at buyer help at each ends – bettering merchandise so fewer folks want help, and offering a quicker, larger high quality expertise whenever you do,” Armstrong stated Friday in an X submit.
Coinbase didn’t instantly reply to CNBC’s request for added touch upon what measures it could take to enhance its customer support. Earlier this week, the corporate informed CNBC that it offers an around-the-clock help hotline for its customers, along with providing self-help assets for fundamental troubleshooting.
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