Friday, June 2, 2023
  • Login
Euro Times
No Result
View All Result
  • Home
  • Finance
  • Business
  • World
  • Politics
  • Markets
  • Stock Market
  • Cryptocurrency
  • Investing
  • Health
  • Technology
  • Home
  • Finance
  • Business
  • World
  • Politics
  • Markets
  • Stock Market
  • Cryptocurrency
  • Investing
  • Health
  • Technology
Euro Times
No Result
View All Result

Ep. 387: How to Build a Company People Love, Doing Work That Matters

by Luke Acree
October 1, 2022
in Finance
Reading Time: 3 mins read
A A
0
Home Finance
Share on FacebookShare on Twitter


Who should listen: Business owners wanting to balance a caring workplace culture with holding employees accountable to standards of high performance.

Key idea: How you make customers and employees feel is what they will remember, what will drive referrals, what will create repeat customers, and what instills loyalty in employees.

When Jay Falconio was hired by Remco Insurance Services to oversee operations and human resources, he was instructed to grow what was essentially a mom-and-pop commercial insurance business.

Jay had transitioned from a career in hospitality, and he didn’t know a thing about his new industry. But he knew about people and how to treat them well. Growing up, he saw firsthand that it was important take the time to get to know people, to be gracious, and to treat others with respect.

So, when he was charged with growing the company, Joe did what he knew best: He found local talent to whom he gave time, attention, and guidance. He got to know employees as people outside of work, and they, in turn, bought into the culture at Remco.

The company culture

Jay describes Remco’s culture as caring. Those in management care for employees who, in turn, care about each other and their clients—and it serves them all well.

About 85% of Remco’s business is commercial insurance, and their clients feel as strongly about their employees as Jay and his colleagues feel about theirs. This common ground helps Remco to instinctively understand at least some of what their clients value because they value the same thing. At Remco, the value of caring for their employees like they were family means they are capable of attracting agents with the promise of security.

It must be working: Not a single employee has voluntarily left the company.

The balancing act

We asked Jay how Remco balances the care and concern they have for their employees, whom they treat like parts of their extended families, with the need for accountability. From the conversation that followed, we can pull three essentials:

  • Use technology to keep the lines of communication open.
  • Allow employees autonomy, but correct the course when necessary.
  • Prioritize a company’s mission and vision as the basis for feedback and actions taken.

The client experience

At Remco, agents are encouraged to extend the example of caring to their clients.

Jay lets his agents know that they aren’t selling insurance; they are essentially selling a relationship between themselves and their prospects. For that reason, his agents take the time to get to know their prospects as people with families, interests, jobs, hopes, and fears before they get to know them as clients.

The lesson is that people—whether they’re employees or clients—will remember most how you made them feel. Make them feel secure, safe, good, cared for, and respected, and you’ll be rewarded with loyalty (employees will stay) and referrals and repeat business (clients will want to share the experience).

Please enjoy this episode and leave us a 5-star review on Apple Podcasts.

Connect | Resources

The views and opinions expressed herein are the views and opinions of the author and do not necessarily reflect those of Nasdaq, Inc.



Source link

Tags: BuildcompanyLovematterspeoplework
Previous Post

‘It’s not that hard’: Does kicking Kiwi Farms off the internet prove tech firms can act against hate speech? | Internet

Next Post

2022 Dividend Challengers List | See All 270 Now

Related Posts

Is the US Banking Crisis Over? It Has Barely Begun

by Frank Shostak
June 2, 2023
0

According to some commentators, the US banking crises is over, or at least can be easily managed by the Federal...

Links 6/2/2023 | naked capitalism

by Lambert Strether
June 2, 2023
0

Making A Solar-Powered Billion-Year Lego Clock Kottke.org World trade slowing sharply due to weak consumer demand: Fitch Anadolu Agency Global...

Here’s what to watch out for in Friday’s jobs report for May

by Euro Times
June 2, 2023
0

Construction workers on a job site on May 05, 2023 in Miami, Florida.Joe Raedle | Getty ImagesWatching the monthly jobs...

aditya birla group: Aditya Birla Group to invest Rs 1,250 crore into its financial services arm

by Euro Times
June 1, 2023
0

Aditya Birla Group is set to pump in Rs 1,250 crore into its financial services arm Aditya Birla Capital Ltd....

A Higher Minimum Wage, More Unions, and More Public Housing. Review of ‘Poverty, by America’ by Matthew Desmond

by Max Gulker
June 2, 2023
0

“Why is there so much poverty in America?” This question opens Poverty, by America, a newly released book by Princeton...

House Passes Debt Ceiling Bill in Bipartisan Vote to Avert Default

by Catie Edmondson
June 1, 2023
0

The House on Wednesday overwhelmingly passed legislation negotiated by President Biden and Speaker Kevin McCarthy to suspend the debt ceiling...

Next Post

2022 Dividend Challengers List | See All 270 Now

New plan calls for expanding Givatayim's population by 66%

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

G.M. and Stellantis Paid $364 Million in Fuel Economy Fines

June 2, 2023

Bloomberg Analyst Predicts Major Crypto Market Crash Soon

June 2, 2023

Karnataka Cabinet Decides To Implement All Five Poll Guarantees Of Congress, Fixes Timeline

June 2, 2023

Kakarot zkEVM secures backing from StarkWare, Vitalik Buterin in pre-seed round

June 2, 2023

Fort Liberty: US army base Fort Bragg drops Confederate namesake | Military News

June 2, 2023

There’s a new Ubuntu Linux desktop on its way

June 2, 2023
Euro Times

Get the latest news and follow the coverage of Business & Financial News, Stock Market Updates, Analysis, and more from the trusted sources.

CATEGORIES

  • Business
  • Cryptocurrency
  • Finance
  • Health
  • Investing
  • Markets
  • Politics
  • Stock Market
  • Technology
  • Uncategorized
  • World

LATEST UPDATES

G.M. and Stellantis Paid $364 Million in Fuel Economy Fines

Bloomberg Analyst Predicts Major Crypto Market Crash Soon

  • Disclaimer
  • Privacy Policy
  • DMCA
  • Cookie Privacy Policy
  • Terms and Conditions
  • Contact us

Copyright © 2022 - Euro Times.
Euro Times is not responsible for the content of external sites.

No Result
View All Result
  • Home
  • Finance
  • Business
  • World
  • Politics
  • Markets
  • Stock Market
  • Cryptocurrency
  • Investing
  • Health
  • Technology

Copyright © 2022 - Euro Times.
Euro Times is not responsible for the content of external sites.

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In