CMS Info Systems to replace 1,000 ATMs for India Post Payments Bank

MUMBAI: The India Put up Funds Financial institution (IPPB) has awarded the contract to exchange its fleet of 1,000 ATMs and money dispensers to CMS Information Methods after the chapter of ATM service supplier AGS Transact Applied sciences.

“One of many huge wins we had was with the division of put up. This was a former buyer of AGS, and once they shut down, the division determined to shut their websites and relaunch,” stated Anush Raghavan, chief enterprise officer, CMS, in an interplay with ET. “We helped evacuate the previous ATMs, received the contract, and at the moment are deploying 1,000 new machines throughout put up workplace areas.”

The IPPB had been dealing with disruptions in its ATM operations as a result of monetary troubles of AGS, a key vendor managing its community earlier.

As of March 31, 2025, CMS managed 73,000 ATMs-about 47% of all outsourced ATMs in India-and 65,000 retail touchpoints.

The collapse of AGS, which as soon as operated practically 40,000 ATMs, has pressured a number of banks to transition to CMS. The overall ATM community within the nation contracted by 4% to 208,063 by end-July 2025, in contrast with 216,352 a 12 months earlier, RBI knowledge reveals.

“Our major purpose was to work with all clients to make sure the protection of money in ATMs, which we managed for many of them,” Raghavan stated. “The following step was making certain continuity of service-helping each current and new clients transition seamlessly.”Raghavan famous that many non-public banks are utilizing the AGS disruption as a chance to restructure their ATM methods, shifting from the “brown label” mannequin to fixed-cost contracts.Underneath the brown label mannequin, service suppliers deal with the whole ATM lifecycle-including {hardware}, leasing, upkeep, money administration, and connectivity-while the financial institution’s branding is displayed on the machines. This allowed banks to increase ATM networks with out investing instantly in infrastructure.

“Banks are more and more choosing fixed-price contracts over transaction-based pricing,” Raghavan stated. “Additionally, since many ATMs are 8-10 years previous, lenders are transferring to new outsourcing contracts that usher in money recyclers. These not solely exchange conventional ATMs but in addition perform as self-service kiosks, dealing with a wider vary of transactions.”